Service Request
Digital and Technology
A support or fulfilment request raised through the relevant service-management process; for example, an SIS SR may be required for whitelisting.
Example: Raise an SR for the access change so it enters the support workflow instead of living in a chat message.
Also known as: service ticket, request ticket
Context: The exact request system and workflow vary by service and agency.
Where you may encounter this
Evidence: Source checked