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The Public Service newbie guide
A curated onboarding view of the main glossary, covering workplace terms and abbreviations you may encounter in the Singapore Public Service.
Learn 50 starter terms, browse 50 essentials, or search all 422. Every item is also searchable in the full glossary.
Systems & access
- SG-Teams Singapore Government Microsoft Teams environment Systems & accessWorking across agencies
- DLP Data Loss Prevention Systems & access
- SR Service Request Systems & access
- HRPS HR and Payroll System Systems & access
- SGDI Singapore Government Directory Systems & access
- A11y Accessibility Systems & access
- AAD Azure Active Directory Systems & access
- AIBots A GovTech platform enabling public officers to create secure, retrieval-augmented chatbots grounded in internal agency documents. Systems & access
- AUP Acceptable Use Policy Systems & access
- BCP Business Continuity Plan Systems & access
- CalSync A Digital Workplace service that lets public officers access or synchronise their work calendar remotely. Systems & access
- Case Connect A common platform for frontline officers and caseworkers to refer clients, share assessments and updates, and coordinate cross-agency interventions. Systems & access
- Comet GovTech's newer cloud-based work-laptop environment, intended to replace non-SE GSIB over time. Systems & access
- CR Change Request Systems & access
- Cumulus A cloud ERP initiative designed to standardise and centralise corporate services for participating statutory boards. Systems & access
- DL Distribution List Systems & access
- DWP Digital Workplace Systems & access
- GA General Availability Systems & access
- GMD Government Managed Device Systems & access
- GoGovSG A government link-shortening and file-sharing service that lets public officers create recognisable, trusted go.gov.sg links for public communications. Systems & access
- Government Standard Image Build The standard government work-device build commonly associated with an officer’s managed work laptop and its security controls. Systems & access
- GSIB Government Standard Image Build Systems & access
- HRP Human Resource and Payroll system Systems & access
- IM8 Instruction Manual for Infocomm Technology and Smart Systems Management Systems & access
- Investigator Co-Pilot An in-house SPF AI suite supporting investigators with case summaries, evidence synthesis and decision-support across the investigation workflow. Systems & access
- ISAC Information Security Authentication Card Systems & access
- Jaga the Cybersecurity Hedgehog A cybersecurity mascot created by GovTech in 2017 to educate public officers and now used by CSA for public outreach. Systems & access
- LaunchPad A Whole-of-Government platform for public officers to experiment with generative AI, develop ideas and discover digital solutions. Systems & access
- LEARN The Civil Service College's digital learning platform for public officers. Systems & access
- M365 Microsoft 365 Systems & access
- MAESTRO Machine Learning & AI Enterprise-level Secure Tool-Suite for Reliable Operations Systems & access
- non-SE GSIB Non-Secured Email Government Standard Image Build Systems & access
- OneCV One Client View Systems & access
- Pair A secure suite of AI productivity tools built for Singapore public officers, including Pair Chat, Pair Intern, Pair Search and Pair Noms. Systems & access
- Pair Chat A secure, ChatGPT-like conversational tool for public officers to perform writing, analysis and coding tasks on government-issued devices. Systems & access
- Pilot An early-stage, limited-availability product release used to refine features through real-world agency feedback. Systems & accessProcurement & projects
- PS card Public Service Card Systems & access
- PST Personal Storage Table Systems & access
- RPA Robotic Process Automation Systems & access
- SE GSIB Secured Email Government Standard Image Build Systems & access
- SGDex Singapore Data Exchange Systems & access
- SIS Secure Internet Surfing Systems & access
- SmartCompose An AI writing assistant helping citizen-facing public officers draft clearer, more empathetic responses using trusted reference material. Systems & access
- SPO SharePoint Online Systems & access
- SSNet Social Service Net Systems & access
- Sunset A product lifecycle status in which new onboarding has stopped and support is focused on transition or migration to alternatives. Systems & accessProcurement & projects
- TechPass The government technology access identity used by officers and vendors for supported platforms and services. Systems & access
- WOG ID Whole-of-Government identity account Systems & accessWorking across agencies
- Workday A shared cloud platform used by participating statutory boards for human-resource, finance and payroll services. Systems & access
- Workpal A mobile front end that gives public officers access to employee services such as leave, salary information and workplace functions. Systems & access