Q terms

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Glossary entries

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Quality Assurance The planned activities used to check that products, services or processes meet defined requirements and standards. General View full entry

Quality Audit A structured review assessing whether work, processes or outputs meet defined quality standards. Finance and Economy View full entry

Quotation Approving Authority The officer or body authorised to approve a quotation award. Finance and Economy View full entry

Quality Assurance Branch A branch responsible for checking standards, processes and outputs to support consistent quality. General View full entry

Quality Assurance Framework AGO's systems, structures, policies and procedures for providing reasonable assurance that its audits meet recognised professional standards. Finance and Economy View full entry

Question-Answer Relationship A reading-comprehension strategy that helps learners identify where and how an answer can be found. General View full entry

Quotation Evaluation Committee A committee that evaluates quotation submissions against the stated criteria and records its assessment for the approving authority. Finance and Economy View full entry

Quality Fee Method A structured framework for evaluating the quality and fee proposals of consultancy firms in public-sector construction-related tenders. Housing and Built Environment View full entry

Quality Fee Method for Accredited Checking Services A BCA evaluation framework for procuring accredited checking services using quality, submission-quality and fee components. Housing and Built Environment View full entry

Quality Management The coordinated practices used to define, control and improve the quality of products, services or processes. General View full entry

Quality Management System A documented system of policies, processes, responsibilities and records for managing quality consistently. Digital and Technology View full entry

Quarantine Order A legal order requiring a person exposed to an infectious disease to remain at a designated place and comply with quarantine conditions. Home Affairs View full entry

Quarantine Order Allowance A COVID-19 financial-support scheme for eligible workers or employers affected when a person had to serve a Quarantine Order. Home Affairs View full entry

Quality of Service Measurable characteristics of a service, such as availability, reliability, latency, capacity or performance. General View full entry

Quarter, Quarter, Half The My Healthy Plate rule of allocating a quarter of a plate to wholegrains, a quarter to protein and half to fruit and vegetables. Health View full entry

Quality Service Management The function that manages public feedback and service-quality matters through channels such as phone, email and written correspondence. Cross-government View full entry

Quality Service Manager A manager responsible for service-quality standards, customer feedback and improvement initiatives. General View full entry

Quality Service Management Committee A committee overseeing service quality, improvement initiatives and customer-experience standards. General View full entry

Quality Service Manager Office An office coordinating service-quality standards, feedback and improvement efforts. General View full entry

Quality Service Experience Department A department responsible for service quality and the experience of customers or users. General View full entry

A formal measure of how much or how many, usable with countable or uncountable things depending on context. General View full entry

The minimum number of members who must be present before a committee or board can validly conduct specified business. Cross-government View full entry